Frequently Asked Questions

What is the difference between Raw Hair and Mink Hair?

Our Raw Hair Collection is our premium option, offering exceptional quality, longevity, and versatility. With proper care, Raw Hair can last approximately 3–4 years.

Our Mink Hair Collection is a beautiful, more budget-friendly option that still provides softness, movement, and versatility. With proper care, Mink Hair can last approximately 1–2 years.

Can I color the hair?

Yes. Our human hair can be colored. For major color changes, bleaching, or custom coloring, we recommend having the hair professionally colored to help maintain its quality.

What lengths do you offer?

Our standard lengths range from 12–30 inches. Longer lengths may be available by special request.

What textures are available?

Our Raw Collection includes several luxurious textures, including Straight, Body Wave, Loose Wave, Deep Wave, Water Wave, Kinky Straight, Kinky Curly, Burmese Curly, and more. Mink Hair is available in Straight, Body Wave, Loose Wave, Deep Wave, and Water Wave.

How many bundles do I need?

For most installs, 3 bundles provide a full look. For longer lengths or an extra-full look, 4 or more bundles may be recommended. The amount needed can also depend on your desired style and whether you're using a closure or frontal.

Do you sell closures and frontals?

Yes. We offer closures and frontals to complete your install. Available sizes and lengths can be viewed on our website.

Do you sell wigs?

Yes! We offer both Raw and Mink wigs. Check our wig collections for currently available options.

How long does order processing take?

Orders are typically processed within 1–2 business days after payment is confirmed.

How long does standard shipping take?

Standard shipping generally takes approximately 1–5 business days after processing, depending on the destination and shipping carrier. We recommend waiting until your hair has been delivered before scheduling your appointment.

Do you offer overnight shipping?

Yes. Overnight shipping is available for eligible orders placed by 1:00 PM Central Time. Please contact Boss Lady’s Luxury Virgin Hair directly before or immediately after placing your order to arrange overnight shipping and confirm availability. Additional shipping charges may apply.

Is in-store pickup available?

Yes. In-store pickup is available for products currently in stock at our Byram location. Please contact us first to confirm accurate in-store inventory. Pickup orders are generally ready within 24 hours, but customers must wait until they receive a ready-for-pickup confirmation before arriving.

What do I need to pick up my order?

Bring your order confirmation and a valid government-issued photo ID. The name on the ID must match the purchaser unless an alternate pickup person was approved in advance.

How do you verify pickup orders?

For customer protection and fraud prevention, we verify the photo ID and order confirmation at pickup. Pickup details may be documented for order-verification and recordkeeping purposes. We do not record customers’ full payment card information.

Do you offer refunds?

All sales are final, and we do not offer cash refunds. Approved returns may qualify for an exchange or store credit. Requests must be made within 7 days of delivery, and merchandise must meet the conditions outlined in our Return & Exchange Policy.

Can I exchange hair after I have installed or altered it?

No. Hair that has been installed, worn, washed, colored, cut, unraveled, or otherwise altered cannot be exchanged. Lace on closures, frontals, and wigs must remain uncut.