Return & Exchange Policy

Due to the nature of our hair products, all sales are final and we do not offer cash refunds. Approved returns are eligible for an exchange or store credit only.

To request an exchange or store credit, please contact Boss Lady’s Luxury Virgin Hair within 7 days of delivery at bossladyshair@gmail.com.

Eligibility

Hair must be returned in the same condition in which it was received. Products must be unused, unworn, unwashed, uncolored, uncut, and free of odors or product. Bundles must not be unraveled or altered. Closures, frontals, and wigs must have uncut lace and must not be customized or installed. Original packaging, tags, bands, and attachments should remain intact.

Items that have been worn, installed, altered, washed, colored, cut, or otherwise changed are not eligible for exchange or store credit.

Return Shipping

Customers are responsible for return shipping costs unless the wrong item was sent or the product arrived damaged. We recommend using a trackable shipping method. Boss Lady’s Luxury Virgin Hair is not responsible for return packages lost in transit.

Order Issues

If you receive an incorrect or damaged item, please contact us as soon as possible with your order number and photos so we can review the issue.

Approved store credit will be issued after the returned merchandise is received and inspected.