Shipping Policy

At Boss Lady’s Luxury Virgin Hair, we work to process and ship orders as quickly as possible.

Processing Time

Orders are typically processed within 1–2 business days after payment is confirmed. Processing time is separate from carrier transit time.

Shipping Time

Standard shipping generally takes 1–5 business days depending on the destination and carrier. Delivery times are estimates and may be affected by holidays, weather, carrier delays, or other circumstances outside of our control.

We strongly recommend waiting until your order has been delivered before scheduling a hair appointment.

Tracking

Once your order ships, tracking information will be provided when available. Please allow time for the carrier to update tracking after the shipping label is created.

Incorrect Shipping Information

Please review your shipping address carefully before placing your order. If a package is returned because the address provided was incorrect or incomplete, the customer is responsible for any additional shipping charges required to resend the order.

Boss Lady’s Luxury Virgin Hair is not responsible for packages delivered incorrectly or lost because of an incorrect or incomplete address provided at checkout.

Lost or Stolen Packages

Boss Lady’s Luxury Virgin Hair is not responsible for packages that show confirmed delivery to the address provided on the order. If a package is marked delivered but cannot be located, please contact the shipping carrier using your tracking information. We will provide available shipment details to assist with your inquiry.

Questions

For shipping questions, please contact us at bossladyshair@gmail.com.