Shipping & Returns

We want your Boss Lady experience to feel smooth from checkout to delivery.

Shipping

Orders are processed as quickly as possible based on product availability and order volume. Once your order ships, tracking information will be sent using the contact information provided at checkout.

• Please review your shipping address carefully before placing your order.
• Carrier delays after a package has been accepted by the shipping carrier may be outside our control.
• If you believe there is an issue with your shipment, contact us as soon as possible at 601-720-6790.

Returns & Exchanges

Because hair products are personal-use beauty items, return or exchange eligibility depends on the condition of the product.

• Hair must be unworn, uninstalled, unwashed, uncut, uncolored, and otherwise unaltered, with original packaging intact, to be considered.
• Installed, worn, colored, chemically treated, cut, or altered hair is not eligible for return or exchange.
• Shipping charges are generally non-refundable unless the issue was caused by an error on our part.
• Please contact us before sending any item back so we can review the request and provide next steps.

Need Help?

Call us at 601-720-6790 or visit us at 6745 Siwell Road, Suite 107, Byram, MS 39272.

Beauty is a LUXURY.™